Need urgent assistance with an order, redemption, or dispute? Contact our official support desk directly.
Response SLA: Typically within 15–30 minutes during active trading hours.
Orders marked as 'Official Store' are delivered automatically within seconds upon confirmed crypto payment. Community merchant orders are also fulfilled automatically from active inventory.
When purchasing from community sellers, funds are placed on a security hold. Sellers only receive their payout after the dispute window expires or upon positive buyer validation.
You can immediately open a dispute ticket through your dashboard or email support at shovosarkerone@gmail.com. We hold the seller's funds until the case is thoroughly reviewed.
To protect both parties from scam attempts and guarantee escrow coverage, exchanging emails, WhatsApp, or Telegram handles is strictly prohibited and subject to a $100 penalty.